Healthcare AI has made a lot of promises

We wanted to publish the evidence.

The burden of documentation is hurting healthcare.

Clinicians are spending precious time on admin.
Time that should be spent with patients.

Attention split between patient and screen?
Notes finished from memory, hours later?
Evenings lost to “pyjama time”?

Sound familiar?

So we measured what changed when clinicians got time back.

Across NHS trusts, primary care, emergency departments and community services.

The most powerful change?
Feeling heard.

More than 9 out of 10 patients felt more listened to.

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Clinicians looked up.

Patients noticed:

Better eye contact
More focused consultations
More human conversations

The notes stopped coming home. Documentation completed outside contracted hours fell significantly in primary care settings.

61% less “pyjama time”

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95% of clinicians reported reduced burnout.

Time went back to:
family, rest and life outside work.

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9 days → 2.5 minutes

Outpatient letter turnaround time at one NHS trust after Heidi was introduced.

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“Catastrophic”
risk reduced to
“moderate.”

Because critical patient information stopped sitting in backlog.

For every £1 spent, £5.10 in value was returned.

One clinical team saw £313,484 annualised savings.

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The visit is the care.

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In hospice care, Heidi helped create time for one more patient visit every day.

Heidi has now supported more than
15 million clinical sessions
across the UK, returning an estimated

4 million hours to clinicians.

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We’re not asking anyone to trust another AI promise.

We’re sharing the evidence.

Read the Impact Report